Vacancies for "Head - Call Centre" in Patna

There are vacancy for "Head - Call Centre" in Patna .

Name of Post - "Head - Call Centre"

Role Description – The head of a call centre will be responsible for the daily running and management of a call centre through the effective use of resources with responsibility for meeting, and possibly setting, customer service targets as well as planning areas of improvement or development. Setting and meeting performance targets for speed, efficiency and quality; planning and managing change;managing the daily running of the call centre; maintaining up-to-date knowledge of industry developments; monitoring random calls to improve quality, minimize errors and track operative performance; identifying training needs and planning training sessions; recording statistics, user rates and the performance levels of the centre and preparing reports; handling the most complex customer complaints or enquiries;; coaching, motivating and retaining staff , reward and incentive schemes; analysing performance statistics and making decisions on the basis of these statistics; improving performance by raising efficiency and sourcing new equipment to enable it.
Qualification Required – MBA (any discipline)
Experience Required – 5 years of experience in related field
Skill Set Required – dynamic personality , commanding – able to manage large groups , excellent communication skills, punctual
Additional Requirement – should have been associated with Call centre as Team Lead / Operations Head for at least 4 years
Location - Patna
Suitable & Interested candidates may post their CV with Subject Application for Post "Head - Call Centre "

at - hr.smaarftech@gmail.com

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